How we measure impact

We always evaluate how well we deliver our services by seeking feedback from families and referrers at the end of support, but how do we measure the actual difference it makes to the lives of the children and families we support?

We use a combination of our Outcomes Compass and the Strengths and Difficulties Questionnaire which together give us a clear picture of progress. We measure before the start of support to benchmark the current position, at the end of support to give a picture of immediate results, and after a set number of weeks following the end of support to capture any long-term changes.

For children and families, being able to clearly see the distance they have travelled is an essential part of their journey, helping them build on existing strengths and identify where changes need to be made.